Last updated: [11/03/2025]

1. Introduction

The company Justcallme, registered with the RCS of Pontoise under number 913 174 660, whose head office is located at 253 rue du Faubourg Saint-Honoré, 75001 Paris, attaches great importance to the protection of the personal data of its customers and users.

This privacy policy aims to inform you about how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and to the Data Protection Act.

2. Data collected

We collect different categories of personal data as part of our services:

• Identification data : name, first name, email address, telephone number.
• Booking data : date and time of pick-up, departure and arrival point, number of passengers, type of vehicle.
• Payment data : billing information (if applicable).
• Technical data : IP address, browser used, pages viewed, cookies.

Some of this data is necessary to perform our services, while other data is collected with your consent to improve our customer experience.

3. Purposes of data collection

Your personal data is used for:

• Provide our services : reservation management, journey confirmation, communication with drivers.
• Manage customer relations : request tracking, assistance, complaints.
• Improve our services : usage analysis, satisfaction surveys.
• Comply with our legal obligations : accounting, fraud prevention.
• Carry out marketing actions (with your consent): sending promotions, newsletters.

4. Legal basis for processing

We process your personal data based on the following legal bases:

• Execution of a contract : when you book a service.
• Legal obligation : retention of invoices and compliance with tax laws.
• Legitimate interest : improving services and preventing fraud.
• Consent : for sending marketing communications.

5. Data retention period

We keep your personal data for the period strictly necessary for the purposes mentioned:

• Booking data : 3 years after the last use of our services.
• Billing data : 10 years to meet legal obligations.
• Marketing data : until withdrawal of consent.
• Technical data (cookies) : see our cookies policy.

6. Sharing of data

Your data may be shared with:

Our partner drivers : to ensure your support.
Our technical service providers : hosting, secure payments, emailing.
Legal authorities : in the event of a legal or judicial obligation.

We promise never to sell or rent your data to third parties.

7. Data security

We implement strict security measures to protect your data:

• Secure storage of information.
• Access limited to authorized persons only.
• Encryption of online transactions.

8. Your rights over your data

In accordance with the GDPR, you have the following rights:

Right of access : obtain a copy of your data.
Right of rectification : correct inaccurate information.
Right to erasure : request the deletion of your data.
Right to object : refuse the use of your data for marketing purposes.
Right to portability : recover your data in a readable format.

To exercise your rights, contact us at contact@justcallmevan.com.

9. Cookies and tracking technologies

We use cookies to improve user experience and analyze traffic on our site. You can manage them via your browser settings.

10. Changes to the Privacy Policy

This policy may be updated at any time. We will notify you of any material changes.

11. Contact

Justcallme
contact@justcallmevan.com
253 rue du Faubourg Saint-Honoré, 75001 Paris

If you believe that your rights are not being respected, you can submit a complaint to the CNIL (www.cnil.fr).